Privacy

Who we are

Nalza is an SEO and AI-search platform operated from Mississauga, Canada. In this policy "we" means Nalza and "you" means the account holder. Reach us through the contact page for anything on this page, including deletion requests.

What we collect

Your account

Email address and name, handled by our authentication provider. We never see or store your password.

Your project

The domain you add, the market or city you sell in, competitors you name, and a business profile we derive from your own public pages.

Crawl data

We fetch the public pages of the site you add and store their titles, metadata, headings, word counts, structured data and the issues we find. We crawl your site, not other people's.

Connected accounts

If you connect Google Search Console, Google Analytics or a Google Business Profile, we store the access tokens and the specific data those APIs return for the property you select. You can disconnect at any time.

Your website connection

If you install the Nalza connector on WordPress we store a hashed connection token, the plugin version, when your site last called us, and the counts of AI crawlers your site reports seeing. The token is stored hashed, never in the clear.

Billing

Payments are processed by Stripe. Card numbers never reach our servers; we keep the subscription status and plan.

What we do with it

We use it to score your site, track your rankings and AI citations, draft fixes, and, only where you approve each change, apply those fixes to your site or your Google Business Profile. We do not sell your data, and we do not use your data to train AI models.

Who we share it with

We use these processors, each for one job:

Clerk

Sign-in and account management.

Stripe

Subscriptions and payment.

Anthropic

The AI that drafts your fixes and reads answer-engine responses. Prompts about your site are sent there and are not used to train models.

DataForSEO

Rank checks and keyword data, queried by keyword and location.

Google

Only the APIs you connect, for the property you select.

Cloudflare

DNS, and encrypted off-site database backups.

Google user data

Nalza's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We request read access to Search Console and Analytics so we can show your own performance, and access to your Business Profile so we can show it and, only on your explicit, per-field approval, publish wording you have reviewed. We do not transfer this data to anyone except as described above, do not use it for advertising, and do not allow humans to read it except where you ask us for support, where the law requires it, or for security investigations.

Changes we make to your site

Nothing is published without you approving it. The connector collects only the changes you have approved, applies them, and reports back what actually landed. It refuses a change if the page moved since you reviewed it. You can disconnect your site at any time, which revokes the token at both ends.

Keeping and deleting data

We keep your data while your account is open, because the product's value is the history: score trends, ranking movement and what changed when. Ask us and we will delete your account and its data; disconnecting a Google account removes its tokens immediately. Encrypted backups are kept off-site and roll off on their own schedule, so deleted data can persist in a backup for a short period after removal.

Security

Traffic is encrypted in transit. Connection tokens are stored hashed. Access to production is limited to the people who operate the service. No system is perfect, and we would rather say that plainly than promise otherwise.

Your rights

You can ask for a copy of your data, ask us to correct it, or ask us to delete it. Depending on where you live you may have additional rights under laws such as PIPEDA, the GDPR or the CCPA. Ask through the contact page and we will act on it.

Changes to this policy

If we change how we handle your data we will update this page and its date. If the change is material we will tell you in the app rather than hoping you re-read this page.